There are three solutions to the failure of the machine sold by Smet Lift.

● Call after-sales service direct line

● Video online solution

● On-site service

● Phone solution

Smet provides a one-stop service to meet customer needs. The Telephony Technical Support Service is designed to handle partner issues quickly and correctly at the first time, providing overtime telephony technical support outside of normal business hours and normal business hours.

Service Overview:

The following ("Service Description") details the remote service content included in the Smet Telephone Technical Support Service. Through this support service plan, you can receive Smart Technology Support by phone during the time period specified in this Service Description. Call the Smet quotation order and other indicated technical support numbers for technical support.

The above technical support number service is available for mainland China, Hong Kong, Macao and Taiwan and other regional services. See other regional service descriptions.

Telephone technical support service

* Service time is based on Eastern Standard Time (EST)

Customer responsibilities:

If there is any failure in the products sold by Smet Lifting Machinery, the customer should call the after-sales service.

A. Before calling Smet's after-sales service, the customer should prepare the following information:

1. The factory number of the machine

2. Equipment model

3. Product type

4. The user should be in the location of the equipment and follow the instructions of the Smet technicians.

B. When making a telephone conversation with Smet, the client should prepare the following information:

1. Detailed description of the fault

2. Prepare the faulty documentation and equipment failure picture or video if conditions permit.

Other important information confidentiality or proprietary claims. The Client undertakes that any information or data provided or sent to Smet (by telephone, mail or otherwise) is not confidential or proprietary to the Client.

This Service Description is subject to and supplements the terms and conditions of the higher level agreement between the Client and Smet. In the absence of such an agreement, this document will be supplemented and supplemented by the terms and conditions of the Smart, Service, and Technical Support provisions of Smet. In the event of any conflict between these terms and conditions, this document shall prevail. Smet has the right to supplement or modify the products and services described herein and at any time without notice.

● Video online solution

In the event of a product failure, the customer can go directly through the online form of WeChat or Enterprise QQ. The on-site support service will be provided in the countries and regions where the customer requests the service, and is limited to countries and regions that have the ability to provide the products and components purchased by the customer.

Please refer to the quotation for the specific service period. The online support service after the deadline needs to be determined according to the Smet service terms. If you need to pay separately, Smet will notify the customer at the first time. Despite the length of service, consumables, batteries and other Smet supplies and accessories are subject to specific support services.

Service Description:

Most support questions are answered through Smet's online problem diagnosis platform and information resources, such as:

• Access a wide range of references, such as troubleshooting solutions, troubleshooting information, and frequently asked questions (FAQs), as well as technicians.

• Watch product usage, maintenance, maintenance and repair videos online.

• Join a discussion group to communicate with other customers and professional technicians.

Other important information confidentiality or proprietary claims. The Client undertakes that any information or data provided or sent to Hanos (by telephone, mail or otherwise) is not confidential or proprietary to the Client.

This Service Description is subject to and supplements the terms and conditions of the higher level agreement between the Client and Smet. In the absence of such an agreement, this document will be supplemented and supplemented by the terms and conditions of the Smart, Service, and Technical Support provisions of Smet. In the event of any conflict between these terms and conditions, this document shall prevail. Smet has the right to supplement or modify the products and services described herein and at any time without notice.

● On-site after-sales service solution

On-site service is a service provided by Smet's products outside of the purchase area. The service provided is limited to mainland China. When customers encounter problems outside of their country or region, they can request global service in any country or region that supports their products. Service details and parts availability will vary from country to country. The customer should clearly accept the impact of the location of the product and the traffic conditions, and the response rate of on-site service provided by each location will be different.

Customers can get technical support in three ways, customers can call:

• Call center in its current location

• Customer service representative or technical support representative on the quotation

If repairs are required, Smarttech will arrange the service through the call center where the customer is located. Smet does not rule out that on-site service may be provided by Smet service partners.

Service Overview:

On-site support services will be provided in the countries and territories where the customer requests the service, and are limited to countries and regions that have the ability to provide products and components purchased by the customer.

Please refer to the quotation for the specific service period. The online support service after the deadline needs to be determined according to the Smet service terms. If you need to pay separately, Smet will notify the customer at the first time. Despite the length of service, consumables, batteries and other Smet supplies and accessories are subject to specific support services.

Other important information confidentiality or proprietary claims. The Client undertakes that any information or data provided or sent to Smet (by telephone, mail or otherwise) is not confidential or proprietary to the Client.

This Service Description is subject to and supplements the terms and conditions of the higher level agreement between the Client and Smet. In the absence of such an agreement, this document will be supplemented and supplemented by the terms and conditions of the Smart, Service, and Technical Support provisions of Smet. In the event of any conflict between these terms and conditions, this document shall prevail. Smet has the right to supplement or modify the products and services described herein and at any time without notice.